Privacy Policy
Fyrtex Mobile Game UX Solutions
Effective Date: February 1, 2025
At Fyrtex, we're committed to protecting your privacy and handling your personal information with care. This policy explains how we collect, use, and safeguard your data when you interact with our mobile game user experience services, educational programs, and website. We believe in transparency – so we've written this in plain English to help you understand exactly what happens with your information.
Information We Collect
We collect information in several ways to provide you with the best possible experience and educational services. Here's what we gather and why:
Personal Information You Provide
- Contact details when you reach out to us or sign up for programs
- Educational background and experience level for course placement
- Project submissions and portfolio materials during learning programs
- Payment information when enrolling in paid educational courses
- Communication preferences and feedback about our services
Technical Information
- Device type, browser information, and operating system
- IP address and general location data (city/state level only)
- Website usage patterns and page interactions
- Learning platform activity and course progress
- Response times and technical performance data
How We Use Your Information
Your information helps us deliver quality education and support. We use it thoughtfully and only for legitimate business purposes:
| Purpose | Types of Data Used | Legal Basis |
|---|---|---|
| Course delivery and student support | Contact info, educational background, progress data | Contract performance |
| Website functionality and user experience | Technical data, usage patterns | Legitimate interests |
| Communication about programs and updates | Contact details, preferences | Consent and legitimate interests |
| Payment processing and billing | Financial information, contact details | Contract performance |
Data Sharing and Third Parties
We work with trusted partners to deliver our services effectively. Here's who might have access to your information and under what circumstances:
Educational Technology Providers
Learning management systems and educational tools that power our online courses. These providers are contractually required to protect your data and use it only for educational purposes.
Payment Processors
Secure payment services that handle enrollment fees and course payments. They operate under strict financial regulations and never store payment details on our systems.
Communication Services
Email and messaging platforms used for course updates, support communications, and educational content delivery. All communication data is encrypted and managed according to industry standards.
Your Privacy Rights
Under Australian Privacy Principles and international privacy laws, you have significant control over your personal information. Here's how you can exercise these rights:
Access Your Data
Request a complete copy of the personal information we hold about you, including how it's being used and who it's shared with.
Correct Information
Update or fix any inaccurate or incomplete personal information in our records at any time.
Delete Your Data
Request removal of your personal information, subject to any legal requirements to retain certain records.
Portable Data
Receive your personal information in a structured, machine-readable format for transfer to another service provider.
Limit Processing
Restrict how we use your information while maintaining your access to our educational services.
Object to Use
Opt out of certain types of data processing, particularly for marketing communications.
Data Security and Protection
We take data security seriously and implement multiple layers of protection to keep your information safe:
Technical Safeguards
- SSL/TLS encryption for all data transmission
- Secure cloud storage with Australian-based data centers
- Regular security audits and vulnerability assessments
- Multi-factor authentication for staff access to systems
- Automated backup systems with encryption at rest
Administrative Controls
- Staff training on privacy principles and data handling
- Access controls limiting data access to necessary personnel only
- Regular privacy impact assessments for new systems and processes
- Incident response procedures for potential data breaches
- Contractual privacy requirements for all third-party service providers
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet legal obligations:
| Data Type | Retention Period | Reason |
|---|---|---|
| Student enrollment records | 7 years after course completion | Educational compliance and certification requirements |
| Financial transaction data | 7 years from transaction date | Australian Tax Office requirements |
| Website usage analytics | 26 months | Service improvement and optimization |
| Marketing communications data | Until consent withdrawn | Ongoing communication preferences |
| Support correspondence | 3 years after resolution | Quality assurance and follow-up support |
International Data Transfers
While we primarily store data within Australia, some of our educational technology partners operate globally. When data crosses borders, we ensure:
Adequate Protection Standards
All international transfers comply with Australian Privacy Principles and include appropriate safeguards such as standard contractual clauses, adequacy decisions, or certification schemes that ensure your data receives equivalent protection regardless of location.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and help us understand how our services are used:
Essential Cookies
These enable basic website functionality and cannot be disabled without affecting your ability to use our services. They remember your login status and course progress.
Analytics Cookies
Help us understand which parts of our website are most useful and where students might be having difficulties. This data is aggregated and anonymous.
Preference Cookies
Remember your choices about cookie preferences, communication settings, and personalized learning recommendations.
Children's Privacy
Our services are designed for adults and professionals in the gaming industry. We do not knowingly collect personal information from individuals under 18 years of age. If we discover that we have inadvertently collected such information, we will promptly delete it and take steps to prevent future collection.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. When we make significant changes, we'll notify active students via email and post updates on our website with a new effective date. We encourage you to check this page periodically to stay informed about how we're protecting your information.
Making a Privacy Complaint
If you believe we've mishandled your personal information, you have the right to lodge a complaint. We take all privacy concerns seriously and will work with you to resolve any issues promptly and fairly.
Our Internal Process
- Contact our Privacy Officer using the details below
- We'll acknowledge your complaint within 5 business days
- Investigation and response within 30 days
- Follow-up to ensure your concerns are fully addressed
External Options
You can also lodge a complaint directly with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992. The OAIC provides free, independent privacy complaint resolution services.
Contact Us About Privacy
For any questions about this privacy policy or to exercise your privacy rights:
Privacy Officer, Fyrtex
3/78 Musgrave St, Coolangatta QLD 4225, Australia
Phone: +61 2 9908 8775
Email: [email protected]
We aim to respond to all privacy inquiries within 5 business days.